Privacy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

HOW DO WE OBTAIN PERSONAL INFORMATION?

We obtain the personal information directly from you when you purchase something from our storeas part of the buying and selling process, create an account with us, subscribe to a newsletter, respond to a survey, fill out a form, open a Customer Support Ticket, enter information on our siteand/or voluntarily sign up for our marketing services. We may receive some information from partners, i.e. address verification services.

WHAT INFORMATION DO WE COLLECT?

We may ask you for your name, email address, physical address, and phone number. We collect purchase details and purchase history. We receive this information from the combined purchases on our site from the specific email address given to us directly by you.We obtain this data directly when you interact with our website. We may also obtain Internet and Network Activity e.g. IP address and location data, device ID, browse history, etc.indirectly from cookies, tags and other digital toolsfrom affiliates and from service providers.

HOW DO WE USE IT?

This data may be used to identify you, to quickly process your transactions, to deliver goods and services to you,market to you, and for security and fraud prevention.We may share this data with service providers, such as logistics and fulfillment, marketing, advertising, data analytics. We and our service providers may use this data for security and fraud prevention. We may also use it for customer analysis purposes to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.With your permission, we may send you emails about our store, new products and other updates.

DO WE USE COOKIES?

We use cookies to help remember and process the items in your shopping cart and to understand and save your preferences for future visits.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.If users disable cookies in your browser some of the features that make your site experience more efficient may not function properly.

HOW DO WE GET YOUR CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting Customer Service at customerservice@studioonerecords.com.  If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email

and we will promptly remove you from ALL correspondence.

DO WE DISCLOSE YOUR PERSONAL INFORMATION?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may share your information with our service providers.

WHERE IS YOUR DATA STORED?

Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

WHERE IS YOUR PAYMENT DATA STORED?

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Shopify's Privacy Statement.

HOW DO THIRD-PARTY SERVICE PROVIDERS USE MY INFORMATION?

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, please read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States,your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.When you click on links on our store, they may direct you away from our site. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.Should a data breach occur we will notify you via email within 1 business day.

WHAT AGE PERSON CAN USE THIS SITE?

By using this site, you represent that you are at least the age of majority in your state or province of residence.The Children's Online Privacy Protection Act (COPPA) puts parents in control of minor dependents.You represent that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

HOW CAN I CONTROL AND ACCESS MY PERSONAL INFORMATION?

We respect your right to privacy. We never sell your personal information.We only share personal information with third party providers in order to provide you with our services. For example, shipping companies, so that they can ensure you receive your orders from us.It is your right to request what personal information we collect from you and how we use it. You also have the right to request that we delete personal data we have collected from you. In order to make these requests, please email us at customerservice@studioonerecords.com. We will respond to your request within 10 business days. Once your request has been verified, we will deliver the requested information or confirm the requested action has been taken within 45 days, at no cost to you.We will not discriminate against consumers for exercising their rights to privacy.If you do not opt-in to Studio One Records marketing, or choose to opt-out of our marketing, you may not have access to some features from Studio One Records, including coupons, loyalty offers, new product alerts.In certain circumstances, if you have exercised your right to have your data removed, we may need to share personal information with service providers for business purposes. These purposes may include audits, detecting security incidents, maintaining or servicing accounts, providing customer service, processing payments, fulfilling orders.

Studio One Records understands you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you wish to exercise these rights, please contact us at customerservice@studioonerecords.com. California customers may request to opt out by requesting Do Not Sell My Personal Information here per the CCPA.

WILL OUR PRIVACY POLICY CHANGE?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

MORE QUESTIONS?

Please email customerservice@studioonerecords.com.